Professional Consulting Services

IT Service Management Consulting

Our objective is to help organizations deliver cost-effective, high-quality IT services and Service Management Programs which are aligned to their business needs. The Ahead Technology team possesses a wealth of real life and practical ITSM experience. We can assist and coach you at different phases of your implementation program from initial inception to steady state and continual improvement; our involvement may assist you through different stages of your implementation program in the areas of service strategy, design, transition, operations and continual improvement; additionally we can assist you in Project Management and Business Analysis to ensure your programs are delivered on time, on budget and as planned.

Whether you are trying to improve customer satisfaction, reduce costs, improve service levels, create new processes or improve those in place, Ahead Technology professional resources are available and have the knowledge and experience to assist you.

We typically understand your requirements first then match it to qualified experienced certified SMEs; the work will be performed on a per diem basis. We will also supplement your human capital with additional project or full time resources if and when needed.

Our professional resources team can perform and coach you or your clients to perform ITSM related tasks which may include but not limited to:

  • Business Analysis
  • Alignment with the Business objectives
  • Project scoping and planning
  • Requirement definition
  • ITSM Assessment
  • IT Process Maturity Assessment
  • Gap analysis
  • Desired state definition
  • Process Improvement
  • Program Management
  • Development and implementation of Strategy, Design, Transition, Operation and Continual Service Improvement projects
  • Policies and Procedures definition
  • Sourcing Specification Metrics – Establish service targets for internal and external providers
  • Risk Analysis and Management
  • Procurement management (development, proposals evaluation, decomposition, vendor selection, etc.)
  • Tool implementation
  • RFP development and proposals evaluations

Areas of Expertise Include:

Continual Improvement ISO/IEC 20000 consulting ITSM Governance ITSM Training and Education
Maturity Assessments Metrics and KPIs Policies and Plans Procedures development
Process Definition Process Implementation Process Management Process mapping
Project Management Requirement Definition RFP development Service Design
Service Desk Service Operations Service Transition Strategic Planning

Why Ahead Technology?

  • World wide experience
  • Well known in the industry
  • Certified and Accredited contractors with Real Life experience
  • Strong relationships with the ITSM/ITIL® governing bodies in North America and the UK
  • Highly dynamic, mobile organization with integrity, credibility and personal approach
  • Striving for win-win relationships with our partners and customers.
  • Diverse programs and offerings

For ITSM practitioners interested in joining our team of professionals, please visit our Career Center section.