Enterprise agility
Hybrid Product Owner
Anglais
Français
Job role: Product Owner, Project manager
Assessment context: Hybrid Agile
Hybrid Product Owner
<p style="background-color:#ffffff;line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr" id="docs-internal-guid-b2a25644-7fff-e50a-bc2e-5dbe8c6fe4ef">The "<strong>Trusted Hybrid Product Owner</strong>" certification program validates the following skills units in a "<strong>Hybrid-Agile</strong>" project context:</p><div style="margin-left:0pt;" dir="ltr" align="left"><table style="border-collapse:collapse;"><tbody><tr style="height:0pt;"><td style="background-color:#efefef;border:1px solid #000;min-width:280px;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="font-size:14px;font-style:normal;font-weight:300;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Skills units</p></td><td style="background-color:#efefef;border:1px solid #000;min-width:270px;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="font-size:14px;font-style:normal;font-weight:300;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Situational skills to demonstrate</p></td></tr><tr style="height:43.5615234375pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0;" dir="ltr"><strong>Defining product roadmap</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p class="text-align-justify" style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Establish, develop and communicate an effective product roadmap.</p></td></tr><tr style="height:34.5pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Driving stakeholder involvement*</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p class="text-align-justify" style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Build and maintain an active network of committed stakeholders, encouraging their participation and investment in product development.</p></td></tr><tr style="height:34.5pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Driving product definition</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p class="text-align-justify" style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Define and develop the product vision and its functionalities.</p></td></tr><tr style="height:34.5pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Managing product lifecycle</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p class="text-align-justify" style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Manage a product's lifecycle from creation to decommissioning.</p></td></tr><tr style="height:39.88378906250001pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Enabling product innovation </strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p class="text-align-justify" style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Use innovation methods to create and develop a product.</p></td></tr></tbody></table><p style="font-size:12px;padding-top:10px;"><meta charset="utf-8">* Shared competence with the “Hybrid Project Manager” program </p></div>
<p style="background-color:#ffffff;line-height:1.2;margin-bottom:0pt;margin-top:12pt;padding:0pt 0pt 6pt;" dir="ltr" id="docs-internal-guid-c38b8930-7fff-d4e3-88ae-3c8da2da57fc"><strong>Target audience </strong></p><p style="line-height:1.2;margin-bottom:3pt;margin-top:3pt;" dir="ltr">Including but not limited to: </p><ul><li>Product owner, Product manager, Project manager</li><li>Any professional or team involved in product management activities </li></ul><p style="background-color:#ffffff;line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;padding:0pt 0pt 6pt;" dir="ltr"><strong>Prerequisites</strong></p><p style="background-color:#ffffff;line-height:1.2;margin-bottom:11pt;margin-top:0pt;" dir="ltr">For professionals wishing to validate their skills as Product Owner in a hybrid-agile project context, it is recommended to:</p><ul><li>Have received training in the fundamentals of agility and product management (Product Owner, Safe PO/PM, etc.)</li><li>Have at least 1 year's experience in product management</li></ul>
<p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr" id="docs-internal-guid-334e88b7-7fff-fd17-7eed-aa86d3818d48">There are 2 ways of validating the skills units associated with the Trusted Hybrid Product Owner program.</p><p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr"><strong>Via a Jury: </strong></p><p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr">Candidates are assessed during a one-day jury session on all the skills units. The day is punctuated by a one-to-one discussion with the assessor on the production achieved during the day. </p><p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr"><strong>Via unitary validation of skill units: </strong></p><p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr"> For greater flexibility, candidates can also validate the units of their choice via online assessments, to be completed independently. </p>
<p>The assessments (jury & unitary) for this <em>Trusted Hybrid Product Owner</em> program are carried out by the following reference experts:</p><table valign="top"><tbody><tr><td style="height:105px;text-align:left;vertical-align:middle;" width="80"><img src="/files/MR.png" width="75" height="76" data-entity-type="file" data-entity-uuid="f24aec0b-21ff-47ae-ad4c-186973901bc0" alt=""></td><td style="vertical-align:middle;"><p style="color:#C7551C;font-size:16px;margin:0;padding:0 15px;"><strong>Marielle RIBET</strong> <img style="display:inline-block;height:15px;margin-left:5px;max-width:none;position:relative;top:-2px;width:20px;" src="/files/fr_flag_ico2.png" width="20" height="15" data-entity-type="file" data-entity-uuid="e8ba4f74-f642-4d93-98af-5fb23a1b617d" alt=""></p><p style="color:#053B7A;font-size:15px;margin:0;padding:0 15px;">Expert-Assessor HYBRID AGILE & UNIFIED SM</p></td></tr><tr><td style="height:105px;text-align:left;vertical-align:middle;" width="80"><img src="/files/FH.png" width="75" height="75" data-entity-type="file" data-entity-uuid="1955d7a4-66a5-4f82-8b8b-611f9faa75e3" alt=""></td><td style="vertical-align:middle;"><p style="color:#C7551C;font-size:16px;margin:0;padding:0 15px;"><strong>Farah HEBA</strong> <img style="display:inline-block;height:15px;margin-left:5px;max-width:none;position:relative;top:-2px;width:20px;" src="/files/ch-flag.png" width="20" height="15" data-entity-type="file" data-entity-uuid="6914451d-f82c-4a14-8633-033f02d8a227" alt=""></p><p style="color:#053B7A;font-size:15px;margin:0;padding:0 15px;">Expert-Assessor HYBRID AGILE & GREEN FOR VALUE</p></td></tr></tbody></table>
Enterprise agility
Hybrid Facilitator
Anglais
Français
Job role: Agile Coach, Facilitator, Scrum Master
Assessment context: Hybrid Agile
Hybrid Facilitator
<p style="background-color:#ffffff;line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr" id="docs-internal-guid-730009d7-7fff-fc18-f2f9-8c0fc7d85a7c">The “<strong>Trusted Hybrid Facilitator</strong>” certification program validates the following skills units in a "<strong>Hybrid-Agile</strong>" project context:</p><div style="margin-left:0pt;" dir="ltr" align="left"><table style="border-collapse:collapse;"><tbody><tr style="height:0pt;"><td style="background-color:#efefef;border:1px solid #000;min-width:280px;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="font-size:14px;font-style:normal;font-weight:300;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Skills units</p></td><td style="background-color:#efefef;border:1px solid #000;min-width:270px;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="font-size:14px;font-style:normal;font-weight:300;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Situational skills to demonstrate</p></td></tr><tr style="height:43.5615234375pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0;" dir="ltr"><strong>Acting for business value</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Support agile transformation in line with business strategy.</p></td></tr><tr style="height:34.5pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Enabling teamwork</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Support the creation and implementation of self-managed teams.</p></td></tr><tr style="height:34.5pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Driving change implementation</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Define and implement a change management plan.</p></td></tr><tr style="height:34.5pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Managing change performance</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Manage teams and actions in order to optimize.</p></td></tr><tr style="height:39.88378906250001pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Enabling innovative leadership* </strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Adopt, encourage and support a culture of learning, improvement and innovation.</p></td></tr></tbody></table><p style="font-size:12px;padding-top:10px;"><meta charset="utf-8">* Shared competence with the “Hybrid Project Manager” program </p></div>
<p style="background-color:#ffffff;line-height:1.2;margin-bottom:0pt;margin-top:12pt;padding:0pt 0pt 6pt;" dir="ltr" id="docs-internal-guid-5fdb96f5-7fff-33e3-e8c9-0c1d26e83cde"><strong>Target audience</strong></p><p style="line-height:1.2;margin-bottom:3pt;margin-top:3pt;" dir="ltr">Including but not limited to: </p><ul><li>Scrum Master, Agile coach, Team leader, Project manager</li><li>Any professional or team involved in implementing and supporting agile approaches/techniques</li></ul><p style="background-color:#ffffff;line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;padding:0pt 0pt 6pt;" dir="ltr"><strong>Prerequisites </strong></p><p style="background-color:#ffffff;line-height:1.2;margin-bottom:11pt;margin-top:0pt;" dir="ltr">For professionals wishing to validate their skills as Facilitator in a hybrid-agile project context, it is recommended to:</p><ul><li>Have received training in the fundamentals of agility and change management (Scrum Master, Agile coach, leading Safe, etc.)</li><li>Have at least 1 year's experience in supporting the implementation of agility</li></ul>
<p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr" id="docs-internal-guid-7bd6c1d2-7fff-6b17-b497-328c5f50bd55">There are 2 ways of validating the skills units associated with the Trusted Hybrid Facilitator program.</p><p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr"><strong>Via a Jury: </strong></p><p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr">Candidates are assessed during a one-day jury session on all the skills units. The day is punctuated by a one-to-one discussion with the assessor on the production achieved during the day.</p><p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr"><strong>Via unitary validation of skill units: </strong></p><p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr"> For greater flexibility, candidates can also validate the units of their choice via online assessments, to be completed independently. </p>
<p><style type="text/css"></style>The assessments (jury & unitary) for this Trusted Hybrid Facilitator program are carried out by the following reference experts:</p><table valign="top"><tbody><tr><td style="height:105px;text-align:left;vertical-align:middle;" width="80"><img src="/files/MR.png" width="75" height="76" data-entity-type="file" data-entity-uuid="f24aec0b-21ff-47ae-ad4c-186973901bc0" alt=""></td><td style="vertical-align:middle;"><p style="color:#C7551C;font-size:16px;margin:0;padding:0 15px;"><strong>Marielle RIBET</strong> <img style="display:inline-block;height:15px;margin-left:5px;max-width:none;position:relative;top:-2px;width:20px;" src="/files/fr_flag_ico2.png" width="20" height="15" data-entity-type="file" data-entity-uuid="e8ba4f74-f642-4d93-98af-5fb23a1b617d" alt=""></p><p style="color:#053B7A;font-size:15px;margin:0;padding:0 15px;">Expert-Assessor HYBRID AGILE & UNIFIED SM</p></td></tr><tr><td style="height:105px;text-align:left;vertical-align:middle;" width="80"><img src="/files/FH.png" width="75" height="75" data-entity-type="file" data-entity-uuid="1955d7a4-66a5-4f82-8b8b-611f9faa75e3" alt=""></td><td style="vertical-align:middle;"><p style="color:#C7551C;font-size:16px;margin:0;padding:0 15px;"><strong>Farah HEBA</strong> <img style="display:inline-block;height:15px;margin-left:5px;max-width:none;position:relative;top:-2px;width:20px;" src="/files/ch-flag.png" width="20" height="15" data-entity-type="file" data-entity-uuid="6914451d-f82c-4a14-8633-033f02d8a227" alt=""></p><p style="color:#053B7A;font-size:15px;margin:0;padding:0 15px;">Expert-Assessor HYBRID AGILE & GREEN FOR VALUE</p></td></tr></tbody></table>
Project management
Hybrid Project Manager
Anglais
Français
Job role: Project manager
Assessment context: Hybrid Agile
Hybrid Project Manager
<p style="background-color:#ffffff;line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr" id="docs-internal-guid-a6d9cefd-7fff-8612-8b17-66744c156c50">The <strong>“Trusted Hybrid Project Manager”</strong> certification program validates the following skills units in a "Hybrid-Agile" project context:</p><div style="margin-left:0pt;" dir="ltr" align="left"><table style="border-collapse:collapse;"><tbody><tr style="height:0pt;"><td style="background-color:#efefef;border:1px solid #000;min-width:280px;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="font-size:14px;font-style:normal;font-weight:300;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Skills units</p></td><td style="background-color:#efefef;border:1px solid #000;min-width:270px;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="font-size:14px;font-style:normal;font-weight:300;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Situational skills to demonstrate</p></td></tr><tr style="height:43.5615234375pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0;" dir="ltr"><strong>Defining Business Case</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Establish, develop and effectively communicate a project rationale.</p></td></tr><tr style="height:34.5pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Driving Stakeholder Involvement*</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Build and maintain an active network of committed stakeholders, encouraging their participation and investment in product/solution development.</p></td></tr><tr style="height:34.5pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Driving Project Definition</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Define and organize the production of quality products/solutions.</p></td></tr><tr style="height:34.5pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Managing Project delivery</strong></p><p> </p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Manage project progress, risks and adjustments.</p></td></tr><tr style="height:39.88378906250001pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Enabling innovative leadership** </strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Adopt, encourage and support a culture of learning, improvement and innovation.</p></td></tr></tbody></table><p><meta charset="utf-8"></p><p style="font-size:12px;line-height:1.3800000000000001;margin-bottom:0pt;margin-top:10pt;" dir="ltr" id="docs-internal-guid-44d4c4fd-7fff-b6b9-56db-8e25ed3e23d1">* Shared competence with the “Hybrid Product Owner” program </p><p style="font-size:12px;line-height:1.3800000000000001;margin-bottom:0pt;margin-top:10pt;" dir="ltr">** Shared competence with the “Hybrid Facilitator” program </p></div>
<p style="background-color:#ffffff;line-height:1.2;margin-bottom:0pt;margin-top:12pt;padding:0pt 0pt 6pt;" dir="ltr" id="docs-internal-guid-0d9f4289-7fff-a207-90ae-bc9036cc479f"><strong>Target audience</strong></p><p style="line-height:1.2;margin-bottom:3pt;margin-top:3pt;" dir="ltr">Including but not limited to: </p><ul><li>Project manager, Project director, PMO, Product Owner, Scrum Master, Quality manager</li><li>Any professional or team involved in project management</li></ul><p style="background-color:#ffffff;line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;padding:0pt 0pt 6pt;" dir="ltr"><strong>Prerequisites </strong></p><p style="background-color:#ffffff;line-height:1.2;margin-bottom:11pt;margin-top:0pt;" dir="ltr">For professionals wishing to validate their skills as Project Manager in a hybrid-agile project context, it is recommended to:</p><ul><li>Have received training in the fundamentals of project management</li><li>Have at least 1 year's experience in project management roles</li></ul>
<p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr" id="docs-internal-guid-b5e68997-7fff-c905-737d-e78854a8ecf7">There are 2 ways of validating the skills units associated with the Trusted Hybrid Project Manager program.</p><p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr"><strong>Via a Jury: </strong></p><p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr">Candidates are assessed during a one-day jury session on all the skills units. The day is punctuated by a one-to-one discussion with the assessor on the production achieved during the day.</p><p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr"><strong>Via unitary validation of skill units: </strong></p><p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr"> For greater flexibility, candidates can also validate the units of their choice via online assessments, to be completed independently. </p>
<p><style type="text/css"></style>The assessments (jury & unitary) for this <em>Trusted Hybrid Project Manager</em> program are carried out by the following reference experts:</p><table valign="top"><tbody><tr><td style="height:105px;text-align:left;vertical-align:middle;" width="80"><img src="/files/MR.png" width="75" height="76" data-entity-type="file" data-entity-uuid="f24aec0b-21ff-47ae-ad4c-186973901bc0" alt=""></td><td style="vertical-align:middle;"><p style="color:#C7551C;font-size:16px;margin:0;padding:0 15px;"><strong>Marielle RIBET</strong> <img style="display:inline-block;height:15px;margin-left:5px;max-width:none;position:relative;top:-2px;width:20px;" src="/files/fr_flag_ico2.png" width="20" height="15" data-entity-type="file" data-entity-uuid="e8ba4f74-f642-4d93-98af-5fb23a1b617d" alt=""></p><p style="color:#053B7A;font-size:15px;margin:0;padding:0 15px;">Expert-Assessor HYBRID AGILE & UNIFIED SM</p></td></tr><tr><td style="height:105px;text-align:left;vertical-align:middle;" width="80"><img src="/files/FH.png" width="75" height="75" data-entity-type="file" data-entity-uuid="1955d7a4-66a5-4f82-8b8b-611f9faa75e3" alt=""></td><td style="vertical-align:middle;"><p style="color:#C7551C;font-size:16px;margin:0;padding:0 15px;"><strong>Farah HEBA</strong> <img style="display:inline-block;height:15px;margin-left:5px;max-width:none;position:relative;top:-2px;width:20px;" src="/files/ch-flag.png" width="20" height="15" data-entity-type="file" data-entity-uuid="6914451d-f82c-4a14-8633-033f02d8a227" alt=""></p><p style="color:#053B7A;font-size:15px;margin:0;padding:0 15px;">Expert-Assessor HYBRID AGILE & GREEN FOR VALUE</p></td></tr></tbody></table>
IT Service Management
Unified Service Support Pro
Anglais
Français
Job role: Support professional
Assessment context: Unified SM
Unified Service Support Pro
<p style="background-color:#ffffff;line-height:1.2;margin-bottom:0pt;margin-top:0pt;padding:0pt 0pt 10pt;" dir="ltr" id="docs-internal-guid-9713bd13-7fff-4edb-803e-617bd40e1d8f">The “<strong>Trusted Unified Services Support Pro</strong>.” certification program validates the following skills units in a context of unified cloud & on-premise service management:</p><div style="margin-left:0pt;" dir="ltr" align="left"><table style="border-collapse:collapse;"><tbody><tr style="height:0pt;"><td style="background-color:#efefef;border:1px solid #000;min-width:280px;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="font-size:14px;font-style:normal;font-weight:300;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Skills units</p></td><td style="background-color:#efefef;border:1px solid #000;min-width:270px;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="font-size:14px;font-style:normal;font-weight:300;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Situational skills to demonstrate</p></td></tr><tr style="height:32.75771971496431pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0;" dir="ltr"><strong>Enabling customer satisfaction </strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Measure and improve customer and user satisfaction by focusing on service value.</p></td></tr><tr style="height:34.5pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Involving support teams</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Collaborate and involve all support staff.</p></td></tr><tr style="height:34.5pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Driving support activities</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Define and organize support activities (service center, incident, service request, etc.).</p></td></tr><tr style="height:34.5pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Managing support performance</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Meet service commitments and optimize the efficiency of support activities.</p></td></tr><tr style="height:36.13378906250001pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Enabling support innovation </strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:6pt;margin-top:0pt;" dir="ltr">Adopt and encourage the use of innovative solutions in support activities. </p></td></tr></tbody></table></div>
<p style="background-color:#ffffff;line-height:1.2;margin-bottom:0pt;margin-top:12pt;padding:0pt 0pt 6pt;" dir="ltr" id="docs-internal-guid-f7e1ef6a-7fff-6d33-51f7-ee162c804d1f"><strong>Target audience </strong></p><p style="line-height:1.2;margin-bottom:3pt;margin-top:3pt;" dir="ltr">Including but not limited to: </p><ul><li>Service center manager, support technician, service owner, support professional... ;</li><li>Any professional or team involved in support activities</li></ul><p style="background-color:#ffffff;line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;padding:0pt 0pt 6pt;" dir="ltr"><strong>Prerequisites </strong></p><p style="background-color:#ffffff;line-height:1.2;margin-bottom:11pt;margin-top:0pt;" dir="ltr">For professionals wishing to validate their skills as Support professional in a context of unified cloud & on-premise service management, it is recommended to:</p><ul><li>Have received training in the fundamentals of service management (ITIL4, FITSM, VeriSM)</li><li>Have at least 1 year's experience in service support and client relationship management roles</li></ul>
<p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr" id="docs-internal-guid-be1de6f0-7fff-8ced-a9e2-66c3818ad692">There are 2 ways of validating the skills units associated with the Trusted Unified Services Support Pro. program.</p><p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr"><strong>Via a Jury: </strong></p><p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr">Candidates are assessed during a one-day jury session on all the skills units. The day is punctuated by a one-to-one discussion with the assessor on the production achieved during the day.</p><p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr"><strong>Via unitary validation of skill units: </strong></p><p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr"> For greater flexibility, candidates can also validate the units of their choice via online assessments, to be completed independently.</p>
<p><style type="text/css"></style>The assessments (jury & unitary) for this Trusted Unified Service Support Pro. program are carried out by the following reference experts: </p><table valign="top"><tbody><tr><td style="height:105px;text-align:left;vertical-align:middle;" width="80"><img src="/files/MR.png" width="75" height="76" data-entity-type="file" data-entity-uuid="f24aec0b-21ff-47ae-ad4c-186973901bc0" alt=""></td><td style="vertical-align:middle;"><p style="color:#C7551C;font-size:16px;margin:0;padding:0 15px;"><strong>Marielle RIBET</strong> <img style="display:inline-block;height:15px;margin-left:5px;max-width:none;position:relative;top:-2px;width:20px;" src="/files/fr_flag_ico2.png" width="20" height="15" data-entity-type="file" data-entity-uuid="e8ba4f74-f642-4d93-98af-5fb23a1b617d" alt=""></p><p style="color:#053B7A;font-size:15px;margin:0;padding:0 15px;">Expert-Assessor HYBRID AGILE & UNIFIED SM</p></td></tr></tbody></table>
IT Service Management
Unified Service Delivery Manager
Anglais
Français
Job role: Service Delivery Manager
Assessment context: Unified SM
Unified Service Delivery Manager
<p style="background-color:#ffffff;line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr" id="docs-internal-guid-2ffcfa53-7fff-1321-9b7d-1078ead21b53">The “<strong>Trusted Unified Services Delivery manager</strong>” certification program validates the following skills units in a context of unified cloud & on-premise service management:</p><div style="margin-left:0pt;" dir="ltr" align="left"><table style="border-collapse:collapse;"><tbody><tr style="height:0pt;"><td style="background-color:#efefef;border:1px solid #000;min-width:280px;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="font-size:14px;font-style:normal;font-weight:300;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Skills units</p></td><td style="background-color:#efefef;border:1px solid #000;min-width:270px;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="font-size:14px;font-style:normal;font-weight:300;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Situational skills to demonstrate</p></td></tr><tr style="height:43.5615234375pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0;" dir="ltr"><strong>Driving operational value </strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Bring operational vision to value-based service management.</p></td></tr><tr style="height:34.5pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Enabling collaboration</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Promote collaboration between stakeholders involved in service operations.</p></td></tr><tr style="height:34.5pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Managing delivery pipeline*</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Contribute to the definition and implementation of delivery pipelines.</p></td></tr><tr style="height:34.5pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Managing services performance</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Define, negotiate and ensure compliance with service commitments.</p></td></tr><tr style="height:39.88378906250001pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Enabling infrastructure innovation </strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Adopt and encourage the use of innovative infrastructure management solutions.</p></td></tr></tbody></table><p style="font-size:12px;padding-top:10px;"><meta charset="utf-8">* Shared competence with the “Trusted Unified Services Reliability engineer” program </p></div>
<p style="background-color:#ffffff;line-height:1.2;margin-bottom:0pt;margin-top:12pt;padding:0pt 0pt 6pt;" dir="ltr" id="docs-internal-guid-54224d52-7fff-2b54-4171-c36a6e2debf2"><strong>Target audience </strong></p><p style="line-height:1.2;margin-bottom:3pt;margin-top:3pt;" dir="ltr">Including but not limited to: </p><ul><li>DevOps engineer, Infrastructure engineer, Service Delivery manager, Operations manager, Project manager</li><li>Any professional or team involved in production and service management activities</li></ul><p style="background-color:#ffffff;line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;padding:0pt 0pt 6pt;" dir="ltr"><strong>Prerequisites </strong></p><p style="background-color:#ffffff;line-height:1.2;margin-bottom:11pt;margin-top:0pt;" dir="ltr">For professionals wishing to validate their skills as Service Delivery Manager in a context of unified cloud & on-premise service management, it is recommended to:</p><ul><li>Have received training in the fundamentals of service management (ITIL4, FITSM, VeriSM)</li><li>Have at least 1 year's experience in service management and operational maintenance roles</li></ul>
<p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr" id="docs-internal-guid-c169eaa6-7fff-45af-0f0c-d92a4e6ca891">There are 2 ways of validating the skills units associated with the Trusted Unified Services Delivery Manager program.</p><p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr"><strong>Via a Jury: </strong></p><p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr">Candidates are assessed during a one-day jury session on all the skills units. The day is punctuated by a one-to-one discussion with the assessor on the production achieved during the day. </p><p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr"><strong>Via unitary validation of skill units: </strong></p><p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr"> For greater flexibility, candidates can also validate the units of their choice via online assessments, to be completed independently.</p>
<p><style type="text/css"></style>The assessments (jury & unitary) for this <em>Trusted Unified Service Delivery Manager</em> program are carried out by the following reference experts:</p><table valign="top"><tbody><tr><td style="height:105px;text-align:left;vertical-align:middle;" width="80"><img src="/files/MR.png" width="75" height="76" data-entity-type="file" data-entity-uuid="f24aec0b-21ff-47ae-ad4c-186973901bc0" alt=""></td><td style="vertical-align:middle;"><p style="color:#C7551C;font-size:16px;margin:0;padding:0 15px;"><strong>Marielle RIBET</strong> <img style="display:inline-block;height:15px;margin-left:5px;max-width:none;position:relative;top:-2px;width:20px;" src="/files/fr_flag_ico2.png" width="20" height="15" data-entity-type="file" data-entity-uuid="e8ba4f74-f642-4d93-98af-5fb23a1b617d" alt=""></p><p style="color:#053B7A;font-size:15px;margin:0;padding:0 15px;">Expert-Assessor HYBRID AGILE & UNIFIED SM</p></td></tr></tbody></table>
Project management
Green Project Manager
Anglais
Français
Job role: Project manager
Assessment context: Green for value
Green Project Manager
<p style="background-color:#ffffff;line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr" id="docs-internal-guid-06fe7c9c-7fff-b517-7fad-2cf1ee61ff82">The “<strong>Trusted Green Project Manager</strong>” certification program validates the following skills units in “<strong>Green for value</strong>” context:</p><div style="margin-left:0pt;" dir="ltr" align="left"><table style="border-collapse:collapse;"><tbody><tr style="height:0pt;"><td style="background-color:#efefef;border:1px solid #000;min-width:280px;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="font-size:14px;font-style:normal;font-weight:300;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Skills units</p></td><td style="background-color:#efefef;border:1px solid #000;min-width:270px;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="font-size:14px;font-style:normal;font-weight:300;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Situational skills to demonstrate</p></td></tr><tr style="height:38.25pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0;" dir="ltr"><strong>Enabling sustainable benefit</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Include and manage the sustainable benefits of a project.</p></td></tr><tr style="height:34.5pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Managing social impacts</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Include human issues (ethics, law, well-being) in relations with project stakeholders.</p></td></tr><tr style="height:34.5pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Driving sustainable project</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p class="text-align-justify" style="background-color:#ffffff;line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Manage projects while integrating environmental sustainability, thereby reducing the negative ecological and social impact of project implementation.</p></td></tr><tr style="height:34.5pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Managing sustainable lifecycle</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Manage the life cycle and lifespan of products/solutions with sustainable considerations in mind.</p></td></tr><tr style="height:39.88378906250001pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Leading inclusively</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.3800000000000001;margin-bottom:6pt;margin-top:0pt;" dir="ltr">Adopt leadership practices that promote diversity, equity and inclusion within teams.</p></td></tr></tbody></table></div>
<p style="background-color:#ffffff;line-height:1.2;margin-bottom:0pt;margin-top:12pt;padding:0pt 0pt 6pt;" dir="ltr" id="docs-internal-guid-1e88c67d-7fff-d020-8f22-b08e523a0558"><strong>Target audience </strong></p><p style="line-height:1.2;margin-bottom:3pt;margin-top:3pt;" dir="ltr">Including but not limited to: </p><ul><li>Project manager, Project director, PMO, Product Owner, Scrum Master, Quality manager, CSR</li><li>Any professional or team involved in project management</li></ul><p style="background-color:#ffffff;line-height:1.3800000000000001;margin-bottom:0pt;margin-top:0pt;padding:0pt 0pt 6pt;" dir="ltr"><strong>Prerequisites </strong></p><p style="background-color:#ffffff;line-height:1.2;margin-bottom:11pt;margin-top:0pt;" dir="ltr">For professionals wishing to validate their skills as Project Manager in a Green for value context, it is recommended to:</p><ul><li>Have received training in the fundamentals of project management and sustainability principles</li><li>Have at least 1 year's experience in project management roles</li></ul>
<p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr" id="docs-internal-guid-086f31ca-7fff-f1fb-da13-d49043babf58">There are 2 ways of validating the skills units associated with the Trusted Green Project Manager program.</p><p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr"><strong>Via a Jury: </strong></p><p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr">Candidates are assessed during a one-day jury session on all the skills units. The day is punctuated by a one-to-one discussion with the assessor on the production achieved during the day. </p><p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr"><strong>Via unitary validation of skill units: </strong></p><p style="line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr"> For greater flexibility, candidates can also validate the units of their choice via online assessments, to be completed independently.</p>
<p><style type="text/css"></style>The assessments (jury & unitary) for this <em>Trusted Green Project Manager</em> program are carried out by the following reference experts:</p><table valign="top"><tbody><tr><td style="height:105px;text-align:left;vertical-align:middle;" width="80"><img src="/files/MR.png" width="75" height="76" data-entity-type="file" data-entity-uuid="f24aec0b-21ff-47ae-ad4c-186973901bc0" alt=""></td><td style="vertical-align:middle;"><p style="color:#C7551C;font-size:16px;margin:0;padding:0 15px;"><strong>Marielle RIBET</strong> <img style="display:inline-block;height:15px;margin-left:5px;max-width:none;position:relative;top:-2px;width:20px;" src="/files/fr_flag_ico2.png" width="20" height="15" data-entity-type="file" data-entity-uuid="e8ba4f74-f642-4d93-98af-5fb23a1b617d" alt=""></p><p style="color:#053B7A;font-size:15px;margin:0;padding:0 15px;">Expert-Assessor HYBRID AGILE & UNIFIED SM</p></td></tr><tr><td style="height:105px;text-align:left;vertical-align:middle;" width="80"><img src="/files/FH.png" width="75" height="75" data-entity-type="file" data-entity-uuid="1955d7a4-66a5-4f82-8b8b-611f9faa75e3" alt=""></td><td style="vertical-align:middle;"><p style="color:#C7551C;font-size:16px;margin:0;padding:0 15px;"><strong>Farah HEBA</strong> <img style="display:inline-block;height:15px;margin-left:5px;max-width:none;position:relative;top:-2px;width:20px;" src="/files/ch-flag.png" width="20" height="15" data-entity-type="file" data-entity-uuid="6914451d-f82c-4a14-8633-033f02d8a227" alt=""></p><p style="color:#053B7A;font-size:15px;margin:0;padding:0 15px;">Expert-Assessor HYBRID AGILE & GREEN FOR VALUE</p></td></tr></tbody></table>