Courses

Use the filters on the right to find the course you are looking for.

All courses listed are available in a Self-Paced Study Format.

For On Demand* courses, please contact us.

On Demand* means the course can be scheduled and delivered as a dedicated corporate group session, based on a minimum number of students per session.
Self Paced Study Course

ITIL® 2011 Service Transition Certification Program – 3 Days

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 2011 Service Design Certification Program – 3 Days

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 2011 Service Strategy Certification Program – 3 Days

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 2011 Foundation Program Certification Program – 3 Days (French)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • French
Self Paced Study Course

ITIL® 2011 Practitioner Certificate Program – 3 days

The purpose of the ITIL Practitioner certificate program is to ensure the candidate has sufficient understanding and hands-on experience of how to apply, assess, improve ITIL best practices.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 2011 Foundation Program Certification Program – 3 Days (English)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 2011 Overview – 1 Day (English)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 2011 Overview – 1 Day (French)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • French
Self Paced Study Course

ITIL® 2011 Awareness for Decision Makers – .5 Days (English)

A half-day session for Executives, Senior Management and “decision makers” who need an in-depth understanding of the values associated with service improvement initiatives based on the ITIL® Service Lifecycle Framework, and require a greater awareness of IT Service Management best practices.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 2011 Awareness for Decision Makers – .5 Days (French)

A half-day session for Executives, Senior Management and “decision makers” who need an in-depth understanding of the values associated with service improvement initiatives based on the ITIL® Service Lifecycle Framework, and require a greater awareness of IT Service Management best practices.

  • Self Paced Study Course
  • French