Courses

Use the filters on the right to find the course you are looking for.

All courses listed are available in a Self-Paced Study Format.

For On Demand* courses, please contact us.

On Demand* means the course can be scheduled and delivered as a dedicated corporate group session, based on a minimum number of students per session.
Self Paced Study Course

ITIL® 2011 Planning Protection & Optimization (PPO) Certification Program – 5 Days (English and French)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 2011 Planning Protection & Optimization (PPO) Certification Program – 5 Days (French)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • French
Self Paced Study Course

ITIL® 2011 Operations Support Analysis (OSA) Certification Program – 5 Days (English)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 2011 Operations Support Analysis (OSA) Certification Program – 5 Days (French)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • French
Self Paced Study Course

ITIL® 2011 Release Control & Validation (RCV) Certification Program – 5 Days (French)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • French
Self Paced Study Course

ITIL® 2011 Service Offerings & Agreement (SOA) Certification Program – 5 Days (French)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • French
Self Paced Study Course

ITIL® 2011 Release Control & Validation (RCV) Certification Program – 5 Days (English)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 2011 Service Offerings & Agreement (SOA) Certification Program – 5 Days (English)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 2011 Service Operation Certification Program – 3 Days

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 2011 Continual Service Improvement Certification Program – 3 Days

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • English