Courses

Use the filters on the right to find the course you are looking for.

All courses listed are available in a Self-Paced Study Format.

For On Demand* courses, please contact us.

On Demand* means the course can be scheduled and delivered as a dedicated corporate group session, based on a minimum number of students per session.
Self Paced Study Course

Define & Implement Service Assets and Configuration Management (SACM) – 2 Days Workshop program

This workshop will introduce Service Asset and Configuration Management process and its importance to the success of ITSM program in an organization.

  • Self Paced Study Course
  • English
Self Paced Study Course

Define & Implement a Service Catalogue – 2 Days Workshop program

This course will introduce the concept of Service Catalogue and what it means to the Business and the relationship between IT and the Business. How IT and IT Services align with and enable the different business processes and services.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 2011 Managing Across the Lifecycle (MALC) – 5 Days

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® & PM for Effective Service Management – 3 Days

Whether your field is architecture or information technology, successful planning involves a carefully crafted set of steps to planned and measurable goals. In today’s fast-paced business environment, this is no simple task. As deadlines get tighter and budgets get smaller, organizations turn to their managers to do more with less.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 2011 Planning Protection & Optimization (PPO) Certification Program – 5 Days (English and French)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 2011 Planning Protection & Optimization (PPO) Certification Program – 5 Days (French)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • French
Self Paced Study Course

ITIL® 2011 Operations Support Analysis (OSA) Certification Program – 5 Days (English)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 2011 Operations Support Analysis (OSA) Certification Program – 5 Days (French)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • French
Self Paced Study Course

ITIL® 2011 Release Control & Validation (RCV) Certification Program – 5 Days (French)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • French
Self Paced Study Course

ITIL® 2011 Service Offerings & Agreement (SOA) Certification Program – 5 Days (French)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • French