Courses

Use the filters on the right to find the course you are looking for.

For On Demand* courses, please contact us.

On Demand means the course can be scheduled and delivered as a dedicated corporate group session, based on a minimum number of students per session. Sessions identified with delivery dates, are open enrollment sessions for individual students
On Demand

ITIL® 2011 Service Offerings & Agreement (SOA) Certification Program – 5 Days (French)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • On Demand
  • French
$ 2395Enroll
On Demand

ITIL® 2011 Release Control & Validation (RCV) Certification Program – 5 Days (English)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • On Demand
  • English
$ 2395Enroll
On Demand

ITIL® 2011 Release Control & Validation (RCV) Certification Program – 5 Days (French)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • On Demand
  • French
$ 2395Enroll
On Demand

ITIL® 2011 Operations Support Analysis (OSA) Certification Program – 5 Days (English)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • On Demand
  • English
$ 2395Enroll
On Demand

ITIL® 2011 Operations Support Analysis (OSA) Certification Program – 5 Days (French)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • On Demand
  • French
$ 2395Enroll
On Demand

ITIL® 2011 Planning Protection & Optimization (PPO) Certification Program – 5 Days (English and French)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • On Demand
  • English
$ 2395Enroll
On Demand

ITIL® 2011 Planning Protection & Optimization (PPO) Certification Program – 5 Days (French)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • On Demand
  • French
$ 2395Enroll
On Demand

ITIL® 2011 Managing Across the Lifecycle (MALC) – 5 Days

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • On Demand
  • English
$ 2595Enroll
On Demand

ITIL® & PM for Effective Service Management – 3 Days

Whether your field is architecture or information technology, successful planning involves a carefully crafted set of steps to planned and measurable goals. In today’s fast-paced business environment, this is no simple task. As deadlines get tighter and budgets get smaller, organizations turn to their managers to do more with less.

  • On Demand
  • English
$ 500Enroll
On Demand

ISO/IEC 20000® Foundation Certification Program – 2 Days

ISO/IEC 20000® standard is the only international standard for IT Service Management; it is a formal set of specifications and requirements Service Providers should be aiming for.

  • On Demand
  • English
$ 1595Enroll