Courses
Use the filters on the right to find the course you are looking for.
All courses listed are available in a Self-Paced Study Format.
For On Demand* courses, please contact us.
ITIL® 2011 Service Transition Certification Program – 3 Days
ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.
- Self Paced Study Course
- English
ITIL® 2011 Service Design Certification Program – 3 Days
ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.
- Self Paced Study Course
- English
ITIL® 2011 Service Strategy Certification Program – 3 Days
ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.
- Self Paced Study Course
- English
ITIL® 2011 Foundation Program Certification Program (French)
ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.
- Self Paced Study Course
- French
ITIL® 2011 Foundation Program Certification Program (English)
ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management (ITSM) by many Public & Private Organizations.
- Self Paced Study Course
- English
ITIL® 2011 Overview – 1 Day (English)
ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.
- Self Paced Study Course
- English
ITIL® 2011 Overview – 1 Day (French)
ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.
- Self Paced Study Course
- French
ITIL® 2011 Awareness for Decision Makers – .5 Days (English)
A half-day session for Executives, Senior Management and “decision makers” who need an in-depth understanding of the values associated with service improvement initiatives based on the ITIL® Service Lifecycle Framework, and require a greater awareness of IT Service Management best practices.
- Self Paced Study Course
- English
ITIL® 2011 Awareness for Decision Makers – .5 Days (French)
A half-day session for Executives, Senior Management and “decision makers” who need an in-depth understanding of the values associated with service improvement initiatives based on the ITIL® Service Lifecycle Framework, and require a greater awareness of IT Service Management best practices.
- Self Paced Study Course
- French