Courses

Use the filters on the right to find the course you are looking for.

All courses listed are available in a Self-Paced Study Format.

For On Demand* courses, please contact us.

On Demand* means the course can be scheduled and delivered as a dedicated corporate group session, based on a minimum number of students per session.
Self Paced Study Course

DOI DevOps – Certified Agile Service Manager (CASM®)

This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects.

  • Self Paced Study Course
  • English
TBA

DOI DevSecOps Foundation Certificate Program (DSOF)℠

The DOI DevSecOps Foundation (DSOF℠) certification program covers the purpose, benefits, concepts, vocabulary and applications of DevSecOps and how DevSecOps roles fit with a DevOps culture and organization

  • 8:30 AM
  • English
Self Paced Study Course

ITIL® 4 Managing Professional Transition

The ITIL® 4 Managing Professional Transition course is intended to simplify the transition for qualified ITIL® v3 candidates to the ITIL® 4 Managing Professional designation by taking this one course with the associated exam.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 2011 Service Strategy Certification Program – 3 Days

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 2011 Service Design Certification Program – 3 Days

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 2011 Service Transition Certification Program – 3 Days

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 2011 Service Operation Certification Program – 3 Days

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 2011 Continual Service Improvement Certification Program – 3 Days

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • English

Define & Implement Service Assets and Configuration Management (SACM) – 2 Days Workshop program

This workshop will introduce Service Asset and Configuration Management process and its importance to the success of ITSM program in an organization.

  • English

Define & Implement a Service Catalogue – 2 Days Workshop program

This course will introduce the concept of Service Catalogue and what it means to the Business and the relationship between IT and the Business. How IT and IT Services align with and enable the different business processes and services.

  • English