ITIL® 4 Specialist: High Velocity IT (HVIT) Certification Program – English

All courses listed are available in a Self-Paced Study Format. Courses are also available On Demand, meaning the course can be scheduled and delivered as a dedicated corporate group session, based on a minimum number of students per session. For On Demand courses, please contact us for more information.

Course Overview

The ITIL® best practice provides proven guidance to support organizations on their digital transformation journey. ITIL® 4 is the next iteration that incorporates all the best from previous versions and expands on this body of knowledge, by providing a practical and flexible approach to support organizations with a focus on delivering customer outcomes and value through IT-enabled services.

ITIL® 4 provides an end-to-end operating model for the delivery and operation of tech-enabled products and services. It enables IT teams to continue to play a crucial role in wider business strategy and also integrates concepts from other industry best practices such as Lean, Agile and DevOps.

The advanced-level ITIL® 4 Managing Professional courses been developed for IT practitioners working within technology and digital teams across organizations. To obtain the ITIL® 4 Managing Professional designation, the candidate needs to complete all courses in the ITIL® 4 Managing Professional stream:

  • ITIL® 4 Specialist: Create, Deliver and Support
  • ITIL® 4 Specialist: Drive Stakeholder Value
  • ITIL® 4 Specialist: High Velocity IT
  • ITIL® 4 Strategist: Direct Plan and Improve

The ITIL® 4 Specialist: High Velocity IT (HVIT) course provides an understanding of the ways in which digital organizations and digital operating models function in high velocity environments.

This course has a focus on the following aspects of the ITIL® 4 Service Value Chain (SVC):

  • All inputs, outputs and steps of the SVC

This is a full training package that includes the knowledge transfer as well as the associated certification exam.

Prerequisites and Certification Exam

  • To qualify for this advanced training module, the candidates MUST hold their ITIL® 4 Foundation certification
  • Attendance in an accredited training course for this module and successful completion of the certificate exam
  • Exam details:
  • Exam voucher issued to be scheduled via remote proctor by the student at a date/time/location that is convenient to the student (web-cam and internet access required)
  • 90 minutes
  • Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
  • ‘Closed book’ examination, 40 multiple choice questions, 70% or higher pass mark (28 or above correct out of 40)

Duration

This is a 3 day course when run as an instructor-led course, with an exam voucher issued for students to schedule their exams at a date/time/location that is convenient for them once the course has completed.

Audience

This course is intended as advanced specialized training for existing ITIL® 4 Foundation certified candidates and the following audience:

  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments
  • Existing ITIL ® qualification holders wishing to develop their knowledge

    Program Objective

    The ITIL® 4 Specialist: High Velocity IT (HVIT) course learning objectives include:

    • Understanding concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
    • Understanding the digital product lifecycle in terms of the ITIL® ‘operating model’
    • Understanding the importance of the ITIL® Guiding Principles and other fundamental concepts for delivering high velocity IT
    • Knowing how to contribute to achieving value with digital products
    • Knowing how various practices contribute to HVIT

    The ITIL® 4 Specialist: High Velocity IT (HVIT) course content includes:

    • Understanding concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT through the concepts of:
      • Digital organization
      • High-velocity IT
      • Digital transformation
      • IT transformation
      • Digital product
      • Digital technology
    • Understanding when the transformation to high-velocity IT is desirable and feasible
    • Understanding the five HVIT objectives associated with digital products to achieve:
      • Valuable investments – strategically innovative and effective application of IT
      • Fast development – quick realization and delivery of IT services and IT-related products
      • Resilient operations – highly resilient IT services and IT-related products
      • Co-created value – effective interactions between service provider and consumer
      • Assured conformance – to governance, risk and compliance (GRC) requirements
    • Understanding the digital product lifecycle in terms of the ITIL® ‘operating model’, including:
    • Understanding how high-velocity IT relates to:
      • The four dimensions of service management
      • The ITIL service value system
      • The service value chain
      • The digital product lifecycle
    • Understanding the importance of the ITIL® guiding principles and other fundamental concepts for delivering high-velocity IT, such as:
      • Ethics
      • Safety culture
      • Lean culture
      • Toyota Kata
      • Lean / agile / resilient / continuous
      • Service-dominant logic
      • Design thinking
      • Complexity thinking
    • Knowing how to use these principles, models and concepts and how they contribute to:
      • Helping to get customers’ jobs done
      • Trusting and being trusted
      • Continually raise the bar
      • Accepting ambiguity and uncertainty
      • Committing to continual learning
    • Knowing how to contribute to achieving value with digital products, by:
      • Knowing how the service provider ensures valuable investments are achieved
      • Knowing how the following practices are used to contribute to achieving valuable investments
        • Portfolio management
        • Relationship management
      • Knowing how the service provider ensures fast development is achieved
      • Knowing how the following practices are used to contribute to achieving fast development:
        • Architecture management
        • Business analysis
        • Deployment management
        • Service validation and testing
        • Software development and management
      • Knowing how the service provider ensures resilient operations is achieved
      • Knowing how the following practices are used to contribute to achieving resilient operations:
        • Availability management
        • Capacity and performance management
        • Monitoring and event management
        • Problem management
        • Service continuity management
        • Infrastructure and platform management
      • Knowing how the service provider ensures co-created value is achieved
      • Knowing how the following practices are used to contribute to achieving co-created value:
        • Relationship management
        • Service design
        • Service desk
      • Knowing how the service provider ensures assured conformance is achieved
      • Knowing how the following practices are used to contribute to achieving assured conformance:
        • Information security management
        • Risk management

    Program Material

    • Online access to the course content for a 12 month period
    • 3 hours of coaching time with an accredited trainer, to be arranged between the student and the accredited trainer/coach
    • Sample exam
    • Certification exam voucher

    OPTIONAL

    • The ITIL® 4 Specialist: High Velocity IT publication, (though not mandatory), is highly recommended reading in support of this advanced training
      • ISBN: 9780113316410