ITIL® 4 Specialist: High Velocity IT (HVIT) Certification Program – English
Course Overview
The ITIL® best practice provides proven guidance to support organizations on their digital transformation journey. ITIL® 4 is the next iteration that incorporates all the best from previous versions and expands on this body of knowledge, by providing a practical and flexible approach to support organizations with a focus on delivering customer outcomes and value through IT-enabled services.
ITIL® 4 provides an end-to-end operating model for the delivery and operation of tech-enabled products and services. It enables IT teams to continue to play a crucial role in wider business strategy and also integrates concepts from other industry best practices such as Lean, Agile and DevOps.
The advanced-level ITIL® 4 Managing Professional courses been developed for IT practitioners working within technology and digital teams across organizations. To obtain the ITIL® 4 Managing Professional designation, the candidate needs to complete all courses in the ITIL® 4 Managing Professional stream:
- ITIL® 4 Specialist: Create, Deliver and Support
- ITIL® 4 Specialist: Drive Stakeholder Value
- ITIL® 4 Specialist: High Velocity IT
- ITIL® 4 Strategist: Direct Plan and Improve
The ITIL® 4 Specialist: High Velocity IT (HVIT) course provides an understanding of the ways in which digital organizations and digital operating models function in high velocity environments.
This course has a focus on the following aspects of the ITIL® 4 Service Value Chain (SVC):
- All inputs, outputs and steps of the SVC
This is a full training package that includes the knowledge transfer as well as the associated certification exam.
Prerequisites and Certification Exam
- To qualify for this advanced training module, the candidates MUST hold their ITIL® 4 Foundation certification
- Attendance in an accredited training course for this module and successful completion of the certificate exam
- Exam details:
- Exam voucher issued to be scheduled via remote proctor by the student at a date/time/location that is convenient to the student (web-cam and internet access required)
- 90 minutes
- Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
- ‘Closed book’ examination, 40 multiple choice questions, 70% or higher pass mark (28 or above correct out of 40)
Duration
This is a 3 day course when run as an instructor-led course, with an exam voucher issued for students to schedule their exams at a date/time/location that is convenient for them once the course has completed.
Audience
This course is intended as advanced specialized training for existing ITIL® 4 Foundation certified candidates and the following audience:
- Individuals continuing their journey in service management
- ITSM managers and aspiring ITSM managers
- IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments
- Existing ITIL ® qualification holders wishing to develop their knowledge
Program Objective
The ITIL® 4 Specialist: High Velocity IT (HVIT) course learning objectives include:
- Understanding concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
- Understanding the digital product lifecycle in terms of the ITIL® ‘operating model’
- Understanding the importance of the ITIL® Guiding Principles and other fundamental concepts for delivering high velocity IT
- Knowing how to contribute to achieving value with digital products
- Knowing how various practices contribute to HVIT
The ITIL® 4 Specialist: High Velocity IT (HVIT) course content includes:
- Understanding concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT through the concepts of:
- Digital organization
- High-velocity IT
- Digital transformation
- IT transformation
- Digital product
- Digital technology
- Understanding when the transformation to high-velocity IT is desirable and feasible
- Understanding the five HVIT objectives associated with digital products to achieve:
- Valuable investments – strategically innovative and effective application of IT
- Fast development – quick realization and delivery of IT services and IT-related products
- Resilient operations – highly resilient IT services and IT-related products
- Co-created value – effective interactions between service provider and consumer
- Assured conformance – to governance, risk and compliance (GRC) requirements
- Understanding the digital product lifecycle in terms of the ITIL® ‘operating model’, including:
- Understanding how high-velocity IT relates to:
- The four dimensions of service management
- The ITIL service value system
- The service value chain
- The digital product lifecycle
- Understanding the importance of the ITIL® guiding principles and other fundamental concepts for delivering high-velocity IT, such as:
- Ethics
- Safety culture
- Lean culture
- Toyota Kata
- Lean / agile / resilient / continuous
- Service-dominant logic
- Design thinking
- Complexity thinking
- Knowing how to use these principles, models and concepts and how they contribute to:
- Helping to get customers’ jobs done
- Trusting and being trusted
- Continually raise the bar
- Accepting ambiguity and uncertainty
- Committing to continual learning
- Knowing how to contribute to achieving value with digital products, by:
- Knowing how the service provider ensures valuable investments are achieved
- Knowing how the following practices are used to contribute to achieving valuable investments
- Portfolio management
- Relationship management
- Knowing how the service provider ensures fast development is achieved
- Knowing how the following practices are used to contribute to achieving fast development:
- Architecture management
- Business analysis
- Deployment management
- Service validation and testing
- Software development and management
- Knowing how the service provider ensures resilient operations is achieved
- Knowing how the following practices are used to contribute to achieving resilient operations:
- Availability management
- Capacity and performance management
- Monitoring and event management
- Problem management
- Service continuity management
- Infrastructure and platform management
- Knowing how the service provider ensures co-created value is achieved
- Knowing how the following practices are used to contribute to achieving co-created value:
- Relationship management
- Service design
- Service desk
- Knowing how the service provider ensures assured conformance is achieved
- Knowing how the following practices are used to contribute to achieving assured conformance:
- Information security management
- Risk management
Program Material
- Online access to the course content for a 12 month period
- 3 hours of coaching time with an accredited trainer, to be arranged between the student and the accredited trainer/coach
- Sample exam
- Certification exam voucher
OPTIONAL
- The ITIL® 4 Specialist: High Velocity IT publication, (though not mandatory), is highly recommended reading in support of this advanced training
- ISBN: 9780113316410