ITIL® 4 Specialist: High Velocity IT (HVIT) Certification Program – English

The ITIL® best practice provides proven guidance to support organizations on their digital transformation journey. ITIL® 4 is the next iteration that incorporates all the best from previous versions and expands on this body of knowledge, by providing a practical and flexible approach to support organizations with a focus on delivering customer outcomes and value through IT-enabled services.

ITIL® 4 provides an end-to-end operating model for the delivery and operation of tech-enabled products and services. It enables IT teams to continue to play a crucial role in wider business strategy and also integrates concepts from other industry best practices such as Lean, Agile and DevOps.

The advanced-level ITIL® 4 Managing Professional courses been developed for IT practitioners working within technology and digital teams across organizations. To obtain the ITIL® 4 Managing Professional designation, the candidate needs to complete all courses in the ITIL® 4 Managing Professional stream:

• ITIL® 4 Specialist: Create, Deliver and Support
• ITIL® 4 Specialist: Drive Stakeholder Value
• ITIL® 4 Specialist: High Velocity IT
• ITIL® 4 Strategist: Direct Plan and Improve

The ITIL® 4 Specialist: High Velocity IT (HVIT) course provides an understanding of the ways in which digital organizations and digital operating models function in high velocity environments.

This course has a focus on the following aspects of the ITIL® 4 Service Value Chain (SVC):

• All inputs, outputs and steps of the SVC

This is a full training package that includes the knowledge transfer as well as the associated certification exam.

• To qualify for this advanced training module, the candidates MUST hold their ITIL® 4 Foundation certification
• Attendance in an accredited training course for this module and successful completion of the certificate exam
• Exam details:
• Exam voucher issued to be scheduled via remote proctor by the student at a date/time/location that is convenient to the student (web-cam and internet access required)
• 90 minutes
• Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
• ‘Closed book’ examination, 40 multiple choice questions, 70% or higher pass mark (28 or above correct out of 40)

The ITIL® 4 Specialist: High Velocity IT (HVIT) course learning objectives include:

• Understanding concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
• Understanding the digital product lifecycle in terms of the ITIL® ‘operating model’
• Understanding the importance of the ITIL® Guiding Principles and other fundamental concepts for delivering high velocity IT
• Knowing how to contribute to achieving value with digital products
• Knowing how various practices contribute to HVIT

The ITIL® 4 Specialist: High Velocity IT (HVIT) course content includes:

• Understanding concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT through the concepts of:
  • Digital organization
  • High-velocity IT
  • Digital transformation
  • IT transformation
  • Digital product
  • Digital technology
• Understanding when the transformation to high-velocity IT is desirable and feasible
• Understanding the five HVIT objectives associated with digital products to achieve:
  • Valuable investments – strategically innovative and effective application of IT
  • Fast development – quick realization and delivery of IT services and IT-related products
  • Resilient operations – highly resilient IT services and IT-related products
  • Co-created value – effective interactions between service provider and consumer
  • Assured conformance – to governance, risk and compliance (GRC) requirements

• Understanding the digital product lifecycle in terms of the ITIL® ‘operating model’, including:

• Understanding how high-velocity IT relates to:
  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle
• Understanding the importance of the ITIL® guiding principles and other fundamental concepts for delivering high-velocity IT, such as:
  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking
• Knowing how to use these principles, models and concepts and how they contribute to:
  • Helping to get customers’ jobs done
  • Trusting and being trusted
  • Continually raise the bar
  • Accepting ambiguity and uncertainty
  • Committing to continual learning

• Knowing how to contribute to achieving value with digital products, by:
  • Knowing how the service provider ensures valuable investments are achieved
  • Knowing how the following practices are used to contribute to achieving valuable investments
    • Portfolio management
    • Relationship management
  • Knowing how the service provider ensures fast development is achieved
  • Knowing how the following practices are used to contribute to achieving fast development:
    • Architecture management
    • Business analysis
    • Deployment management
    • Service validation and testing
    • Software development and management
  • Knowing how the service provider ensures resilient operations is achieved
  • Knowing how the following practices are used to contribute to achieving resilient operations:
    • Availability management
    • Capacity and performance management
    • Monitoring and event management
    • Problem management
    • Service continuity management
    • Infrastructure and platform management
  • Knowing how the service provider ensures co-created value is achieved
  • Knowing how the following practices are used to contribute to achieving co-created value:
    • Relationship management
    • Service design
    • Service desk
  • Knowing how the service provider ensures assured conformance is achieved
  • Knowing how the following practices are used to contribute to achieving assured conformance:
    • Information security management
    • Risk management

• Online access to the course content for a 12 month period
• 3 hours of coaching time with an accredited trainer, to be arranged between the student and the accredited trainer/coach
• Sample exam
• Certification exam voucher

• The ITIL® 4 Specialist: High Velocity IT publication, (though not mandatory), is highly recommended reading in support of this advanced training
  • ISBN: 9780113316410