ITIL® 4 Managing Professional Transition

All courses listed are available in a Self-Paced Study Format. Courses are also available On Demand, meaning the course can be scheduled and delivered as a dedicated corporate group session, based on a minimum number of students per session. For On Demand courses, please contact us for more information.

Course Overview

The ITIL® best practice provides proven guidance to support organizations on their digital transformation journey. ITIL® 4 is the next iteration that incorporates all the best from previous versions and expands on this body of knowledge, by providing a practical and flexible approach to support organizations with a focus on delivering customer outcomes and value through IT-enabled services.

ITIL® 4 provides an end-to-end operating model for the delivery and operation of tech-enabled products and services. It enables IT teams to continue to play a crucial role in wider business strategy and also integrates concepts from other industry best practices such as Lean, Agile and DevOps.

The ITIL® 4 Managing Professional Transition course is intended to simplify the transition for qualified ITIL® v3 candidates to the ITIL® 4 Managing Professional designation by taking this one course with the associated exam. To qualify for this transition course, the candidates MUST hold their ITIL® v3 Expert certification or have 17 qualifying credits from the ITIL® v3 qualification scheme. If candidates do not have the full 17 qualifying credits, they can continue to earn their v3 Intermediate or Practitioner credits to enable them to be eligible to take this transition module in place of the v3 Managing Across the Lifecycle (MALC) course.

This transition course provides candidates with an understanding of the new ITIL® 4 concepts and definitions, including the key differences between the previous version of ITIL® and ITIL® 4 and how they can be practically applied. The ITIL® 4 Managing Professional Transition course will cover the new ITIL® 4 concepts and definitions from the each one of the four ITIL® 4 Managing Professional (MP) modules: Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT and Direct, Plan and Improve, and also ITIL® 4 Foundation.

Prerequisites

  • To qualify for this transition module, the candidates MUST hold their ITIL® v3 ITIL Expert certification or have 17 qualifying credits from the ITIL® v3 qualification scheme
  • Candidates also qualify for this course if they hold the ITIL® v3 OR 4 Foundation certificate AND 15 ITIL® v3 Intermediate and/or Practitioner credits
  • If candidates do not have the full 17 qualifying credits, they can continue to earn their ITIL® v3 Intermediate or Practitioner credits to enable them to be eligible to take this transition module in place of the ITIL® v3 Managing Across the Lifecycle (MALC) course
  • To receive certification, the candidate must attend an accredited training class (classroom or online) and successfully pass the ITIL® 4 Managing Professional Transition module exam
  • The exam is 40 multiple choice questions , 90 minutes, closed book examination, with a passing mark of a minimum of 70% (28 out of 40)

Duration

This is a 5 day course when run as an instructor-led course, with an exam voucher issued for students to schedule their exams at a date/time/location that is convenient for them once the course has completed.

Audience

This course is intended for existing ITIL® v3 Expert qualification holders (even if achieved through the previous ITIL® v3 Expert Bridge certification), and those who have accumulated 17 credits within the ITIL® v3 credit scheme:

  • The individuals taking this course are typically experienced IT Service Management professionals and practitioners who want to expand their knowledge and skills based on the latest version of ITIL®

Program Objective

The learning outcomes covered in the ITIL® 4 Managing Professional Transition course include the following areas of the ITIL® 4 Foundation and ITIL® 4 Managing Professional module contents:

Foundation: – introduces the management of modern IT-enabled services and provides an understanding of the common language and key concepts

  • Understand the key concepts of service management
  • Understand how the ITIL® guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL® service value system
  • Understand the activities of the service value chain, and how they interconnect

Create Deliver Support (CDS): provides an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, along with relevant practices, methods and tools

  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Know how relevant ITIL® practices contribute to the creation, delivery and support across the SVS and Value streams
  • Know how to create, deliver and support services

High Velocity IT (HVIT): provides an understanding of the ways in which digital organizations and digital operating models function in high velocity environments

  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL® ‘operating model’
  • Understand the importance of the ITIL® Guiding Principles and other fundamental concepts for delivering high velocity IT

Drive Stakeholder Value (DSV): provides an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts

  • Understand how customer journeys are designed
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realize and validate service value

Direct Plan Improve (DPI): provides practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction

  • Understand the scope and activities relevant to Direct and plan
  • Understand the role of governance, risk and compliance and how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement

Program Material

  • Online access to the course content for a 12 month period
  • 5 hours of coaching time, to be arranged between the student and the accredited trainer/coach
  • Sample exam
  • Certification exam voucher

OPTIONAL

  • Details on the core ITIL® 4 Managing Professional publications will be updated once available from AXELOS – these books are recommended but not mandatory reading for this course