Courses

Use the filters on the right to find the course you are looking for.

All courses listed are available in a Self-Paced Study Format.

For On Demand* courses, please contact us.

On Demand* means the course can be scheduled and delivered as a dedicated corporate group session, based on a minimum number of students per session.
Self Paced Study Course

ITIL® 4 Specialist: Create Deliver and Support (CDS) – English

The ITIL® 4 Specialist: Create Deliver and Support (CDS) course provides an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, along with relevant practices, methods and tools

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 4 Strategist: Direct Plan and Improve (DPI) Certification Program – English

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) course provides the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Certification Program – English

The ITIL® 4 Specialist: Drive Stakeholder Value (DSV) course provides an understanding on providing an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 4 Specialist: High Velocity IT (HVIT) Certification Program – English

The ITIL® 4 Specialist: High Velocity IT (HVIT) course provides an understanding of the ways in which digital organizations and digital operating models function in high velocity environments.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 4 Foundation

This Foundation level certification course provides an introduction to ITIL® 4 and how the global service management best practice has evolved to manage services holistically across a Service Value System (SVS). ITIL® 4 is the next iteration that incorporates all the best from previous versions and expands on this body of knowledge, by providing a practical and flexible approach to support organizations on their journey to the new world of digital transformation.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 4 Managing Professional Transition

The ITIL® 4 Managing Professional Transition course is intended to simplify the transition for qualified ITIL® v3 candidates to the ITIL® 4 Managing Professional designation by taking this one course with the associated exam.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 2011 Managing Across the Lifecycle (MALC) – 5 Days

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 2011 Planning Protection & Optimization (PPO) Certification Program – 5 Days (English)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • English
Self Paced Study Course

ITIL® 2011 Planning Protection & Optimization (PPO) Certification Program – 5 Days (French)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • French
Self Paced Study Course

ITIL® 2011 Operations Support Analysis (OSA) Certification Program – 5 Days (English)

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

  • Self Paced Study Course
  • English