Nasser El-Batal – Chief Executive Officer

Mr. El-Batal is the co-founder, President and CEO of Ahead Technology; a seasoned professional with 24 years of experience in the corporate world, IT Service Management Consulting, and a successful record of managing Information Technology Professional Services, IT Service Management Program and best practices Training and coaching deliveries. He is at ease with strategic, tactical and operational matters associated with the Information Technology industry.

Nasser has previously held the positions on Plastic Manufactory plant manager; IT Operation Management Services Manager, Project Manager (di Associates), Director of IT Services & Solutions (Constellation Integration Services) and Strategic Sourcing Consultant (SRS). Nasser is known for his client appreciation, business ethics, personal integrity and ITSM experience.


Marc Charbonneau – Chief Technology Officer

Marc is the CTO and original founder of Ahead Technology; he is a highly creative bilingual IT professional and curriculum developer who is continually striving to exceed expectations. Marc is well diverse in the IT industry and has been involved in ITSM for over 24 years in different supervisory and managerial roles related to Operations Management Services and ITSM at Digital Equipment of Canada and COMPAQ Canada.

Marc’s straight talking and pragmatic approach focuses on providing a holistic, practical and innovative perspective into the application and real business benefits of adopting Best Practices in IT Service Management.