Abbey Wiltse – Principal Partner

Abbey is recognized as a world-class enterprise IT best practice consultant  who partners with her clients to enable efficient and effective service delivery within their IT organizations. She is an early pioneer in IT Service Management, and has been actively engaged in the ITSM best practice community from the beginning of ITIL® through to today’s latest release. She is also an experienced instructional designer and IT best practice product manager.


Her global consulting and training engagements have been delivered across many diverse countries and industry verticals, including IT Service Providers, Telecom, Finance, Government, Manufacturing, Resources, Media, Oil and Gas, Utilities and Healthcare. Abbey is certified in multiple enterprise IT best practices; including Agile Scrum, OCM, DevOps and ITIL®.


Marc Charbonneau – Principal Partner

Marc is a Principal Partner and original founder of Ahead Technology; he is a highly creative bilingual IT professional and curriculum developer who is continually striving to exceed expectations. Marc is well diverse in the IT industry and has been involved in ITSM for over 24 years in different supervisory and managerial roles related to Operations Management Services and ITSM at Digital Equipment of Canada and COMPAQ Canada.

Marc’s straight talking and pragmatic approach focuses on providing a holistic, practical and innovative perspective into the application and real business benefits of adopting Best Practices in IT Service Management.