ITIL® 2011 Expert Program Bootcamp - 10 Days

Program Overview

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation; ITSM and ITIL® now emphasizes the following areas:

  • Assist in transforming IT Service Management onto a strategic business asset
  • Assist in defining and managing the complete lifecycle of IT Service Management Process
  • Provide guidance on the development of Services Strategy, the development of Service Design, the Transition of Services from current to desired state, the Implementation and the Continuous improvement of the those Services

This course provides guidance towards the implementation of ITSM in an organization, and the establishment of the different service lifecycle phases, processes, processes, relationships, roles and responsibilities, CSFs, KPI and tools. The purpose of this training and the associated exams is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL® publication.

Participants will be prepared to successfully achieve The ITIL® Expert designation through the completion of the required 20 credits (additional to Foundation). This is accomplished by completing a series of Lifecycle modules, plus Managing Across the Lifecycle program in an intense and accelerated fashion.

Program Approach

Ahead Technology’s offers a unique, dynamic and exciting approach that includes a mix of self-paced study and instructor-led interactive teaching that will allow participants to achieve the Expert level of internationally recognized ITIL© certification.

Main advantages of the Ahead Technology ITIL® Expert Bootcamp:
  • Fast: You will be certified in half the time of traditional training
  • Cost Effective: ITIL training that saves you and your company money
  • Value added documentation: additional reusable documents and templates

Duration

This intensive blended program is offered over the span of 10-day period where it combines theoretical and hands-on knowledge transfer, including individual and group practical exercises. An optional additional 2 days of virtual coaching will be provided when and as required.

Note: The success in achieving this certification is highly dependent upon participants’ effort in doing their self-study preparation work (approximately 50 hrs) before and during the program period, as well as their homework and study during this intense program.

The Minimum number of students per session is 6 where the maximum is 18.
  • This training course will include examination vouchers provided by the training organization and the examinations institute, which will be conducted after program completion
  • The format of each of the examination consists of a closed book paper of 8 multiple choice complex questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed additional 30 minutes to allow use of a dictionary). The pass mark will be 70% or more – 28 or more correct answers.

    Delivery Methods

    • Instructor led Classroom based, OR
    • Virtual Web based
    • Pre-program work and self-study (participants are required to complete and submit their preparation assignment prior to attending class)
    • Optional Coaching (at additional cost)
      • 2 days of instructor availability via email to assist course participants as they require.

    Audience

    The main target group for this ITIL® Intermediate Qualification Certificate includes, but is not restricted to:

    • Individuals who require a deeper understanding of the ITIL® service strategy stage of the ITIL® service lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organization
    • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in service strategy
    • Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications
    • Individuals seeking the ITIL® Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
    • Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert is a prerequisite.

    Prerequisites

    Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate, which shall be presented as documentary evidence to gain admission.

    • ITIL® 2011 Service Lifecycle core publications: it is expected that participants will obtain copies of the ITIL® 2011 core publications to use as part of the program preparation activity as well as throughout the bootcamp program.  Contact your training organization if you are unsure of where the ITIL® books can be purchased.
    • Expected completion of at least 50 hours of personal study by reviewing the course syllabus and the associated items of the ITIL® Service Management practice core guidance, as well as completing mandatory pre-work templates.
    • Pre-program work and self-study (participants are required to complete and submit their preparation assignment prior to attending class)
    • There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable

    Content and Objectives

    Through a series of lectures designed at achieving a clear understanding of the ITIL® Best Practice lifecycle approach and through various exercises, assignments and discussions, participants will gain the necessary knowledge of the following Service Lifecycle Phases based on the chosen intermediate path plus the Managing across the lifecycle:

    • Lifecycle Path
      • Service Strategy (SS)
      • Service Design (SD)
      • Service Transition (ST)
      • Service Operation (SO)
      • Continual Service Improvement (CSI)
    • Managing across the lifecycle

    Program Material

    This training program includes the following as reference documentation:

    • Hard copies of the program slide presentation for each ITIL® lifecycle course
    • Syllabus document for each ITIL® lifecycle course
    • Sample examination questions and answers for each ITIL® lifecycle course
    • A collection of valuable documented, templates and memory joggers
    • ITIL® acronyms and glossary

    Simulation and practical application

    We provide the students with real life experiences; for the purpose of discussion and to show the value of using best practice, we could use the client organization as “Case study” example (where private course is delivered).

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