Ahead Technology is a world renowned IT Service Management (ITSM) organization that specializes in the provisioning of corporate-based ITSM training solutions and associated professional services.

Our mission is to improve the health of our clients IT organizations, through the provision of structured and focused ITSM training and professional services relating to ITIL®, Cobit®, ISO/IEC20000®, and Project Management".

The Company

• Private Corporation founded in 2002
• Headquarters in Ottawa, Ontario Canada
• World renowned specialist in IT Service Management (ITSM) Best Practices
• Loyalist Certification Services (LCS) Accredited Training Organization (ATO)
• ISACA® Licensee

Products and Services

• ITSM training solutions, including instructor-led, virtual classroom and e-Learning
• ITSM Consulting and coaching
• ITIL® professional consulting and placement services
• ITSM publications and reference materials

Intellectual Property

Ahead Technology develops and owns the intellectual property of a wide selection of courseware relating to ITIL®, Cobit®, and ISO/IEC20000®. Our course material is accredited by APM Group through LCS, an international body that govern the subject area. To date 21 courses have been developed representing over 750 hours of instructor led training. Ahead Technology leverages this significant investment in courseware development by making our training programs available to Ahead Technology Authorized Partners and sponsoring those partners to become ITIL Accredited Training Associates through LCS.

Representative Clients

Since 2002, Ahead Technology has provided training and consulting services to major corporations and municipal, state, and federal government agencies. For a more detailed list see our client and partners section of our website.

Practitioners as Instructors

Our instructors are some of best in the world, possessing a wealth of ITSM and other best practices knowledge and experiences We validate their credentials and capabilities and ensure they undergo a vigorous “On-Boarding” program prior to teaching our program. We ensure they understand and can effectively communicate the importance of the Service Management Philosophy. Our instructors also put special emphasis on explaining the importance of successfully passing the relevant certification exams.

ITSM Focus

Ahead Technology is an ITSM training company providing internationally accredited, best in class and easy to follow ITSM training programs. The scope of our programs is focused on the provision of structured knowledge and discussions to successfully prepare course participants to achieve the international ITIL ® V2, ITIL ®V3, COBIT ® and ISO/IEC20000 ® Certificates and to apply the ITSM body of knowledge in their work environment. Our programs are comprehensive, by design, to exceed the boundaries of the conventional and available flavours of ITSM/ITIL ® training courses.

About ITIL®

ITIL® is a public domain framework of a comprehensive set of best and good practices of Information Technology Service Management. Developed in the late 1980's, the IT Infrastructure Library (ITIL®) has become the worldwide de facto standard in Service Management. The revamped ITIL® V3 has been released June 2007 by APMG promoting a service lifecycle phased approach to achieving business value, effectiveness and efficiency through the implementation and use of different service phases, namely:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

About Cobit®

COBIT® 4.1 is an internationally accepted set of tools organized into a framework for IT governance based on industry standards and best practices. IT provides a common language for executives and IT professionals to align IT with business objectives deliver value and manage associated risks.

COBIT®, developed by the IT governance institute® (ITGI™) is a comprehensive IT governance framework. COBIT® 4.1 deals with every aspect of IT and is the only governance framework that addresses the complete life cycle of IT investment.

COBIT® is:

• an international unifying framework that integrates all of the main global IT standards, including ITIL®, CMMi and ISO 17799.
• a product of 15 years of research and cooperation among global IT and business experts.
• a tool for compliance with Sarbanes Oxley and many other global standards.

About ISO/IEC 20000®

ISO/IEC 20000® standard is the only international standard for IT Service Management; it is a formal set of specifications and requirements Service Providers should be aiming for. ISO/IEC 20000® is aimed at providing the required evidence that IT service provider has an effective and reliable Service Quality Management system which has been or can be audited against the international standard in IT Service Management. The standard was initially based on the British Standard 15000 and best practice of the IT Infrastructure Library (ITIL®).

ISO/IEC 20000® international standard for IT Service Management promotes the adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements. The ISO/IEC 20000® standard and associated documentation enables service providers to understand how to enhance the quality of services delivered to their customers, both internal and external. ISO/IEC 20000® standard applies to both large and small service providers, irrelevant of the core competency the End-User-Organization.