About ITIL®

ITIL® is a public domain framework of a comprehensive set of best and good practices of Information Technology Service Management. Developed in the late 1980's, the IT Infrastructure Library (ITIL®) has become the worldwide de facto standard in Service Management. The revamped ITIL® was released June 2007 by APMG promoting a service lifecycle phased approach to achieving business value, effectiveness and efficiency through the implementation and use of different service phases, namely:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Examination Institutes

Professional qualifications based on ITIL® are offered by Examination Institutes, such as Loyalist Certification Services (LCS). LCS is an Examination Institute (EI) accredited by the APM Group through the ITIL® Qualifications Board. LCS is permitted to operate an ITIL® examination scheme through Accredited Training Organisations such as Ahead Technology.

Grey Market - Beware!

There are many organizations claiming to offer ITIL® qualifications which are not approved or recognized under the licensing scheme run by the Official Accreditor, APM Group. Students are urged to ensure that when buying training that they check that the organization delivering the service is an Accredited Training Organization or Accredited Training Associate.

ITIL® Qualification Scheme

For details about the ITIL® Qualifications Scheme, please visit www.itil-officialsite.com