Building an ITIL-based Service Management Department

Authors: Malcolm Fry
Advance Information from TSO (The Stationery Office)

Summary
ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how to build a Department to run and manage those processes. Leaving the question "How can I structure my organization to most effectively support ITIL Service Management?" This book plugs the gap by explaining in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement those processes.

Key Features

• The publication uses terminology consistent with the ITIL Service Management Practices and the ITIL glossary, acronyms and definitions.
• Publication embraces and encompasses both ITIL Version 2 and ITIL Version 3.

Product: BSMD01 Price: $55.00 USD