• In stock books will be shipped within 2 business days
• Out of stock books will be ordered and shipped in approximately 4 weeks from order’s date
• No returns will be accepted or refunds will be issued against any book purchase
• You will recieve a confirmation email regarding your order and shipping date

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ITIL V3 Foundation Handbook

A quick reference revision guide, which has been designed to help students sitting the Foundation Exam... More information

Product: BV3H01 Price: $18.00 USD

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Building an ITIL-based Service Management Department

ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how to build a Department to run and manage those processes... More information

Product: BSMD01 Price: $55.00 USD

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ITIL Lifecycle Suite 2011 Editions

The core ITIL titles have been commissioned and structured to be read as a five title series: each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library. The ITIL Lifecycle Publication Suite contains Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement and offers a considerable costs saving against purchasing all five titles individually. More information

Product: BLPS01 Price: $465.00 USD

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Service Strategy 2011 Edition

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.More information

Product: BSSH01 Price: $135.00 USD

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Service Design 2011 Edition

In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes. More information

Product: BSDH01 Price: $135.00 USD

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Service Transition 2011 Edition

Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered. More information

Product: BSTH01 Price: $135.00 USD

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Service Operation 2011 Edition

Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary. More information

Product: BSOH01 Price: $135.00 USD

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Continual Service Improvement 2011 Edition

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement. More information

Product: BCSI01 Price: $135.00 USD

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Annual Subscription to the ITIL V3 2011 Publication Suite

The ITIL V3 Publication Suite is accessed and viewed online. ITIL is available as a single user licence, registered and authorized for use by one person only. Or, if you require numerous members of staff within your organisation to access ITIL, we can offer a multi user concurrent licence. We normally suggest 10/12 users per concurrent license, this is the best ratio to avoid any access conflicts, ensuring you are getting the most out of your subscription. Subscriptions are available with anything from 1 to 20 concurrent users.

Annual Subscription Costs

Single License without access to ITIL Best Practice Live

• Single User Licence: $410.75
• 2 User Concurrent Licence: $5,890.00
• 3 User Concurrent Licence: $8,370.00
• 5 User Concurrent Licence: $12,400.00

Single License with a matching license to ITIL Best Practice Live

• Single User Licence: $767.25
• 2 User Concurrent Licence: $7,866.25
• 3 User Concurrent Licence: $11,175.50
• 5 User Concurrent Licence: $16,554.00

Contact Ahead Technology to order: 1-888-922-0022 or info@ahead-technology.com

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