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ITIL V3 Foundation Handbook

A quick reference revision guide, which has been designed to help students sitting the Foundation Exam... More information

Product: BV3H01 Price: $18.00 USD

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Building an ITIL-based Service Management Department

ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how to build a Department to run and manage those processes... More information

Product: BSMD01 Price: $55.00 USD

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ITIL V3 Lifecycle Publication Suite

The five core publications in the ITIL Refresh Core Library More information

Product: BLPS01 Price: $540.00 USD

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Service Strategy

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. More information

Product: BSSH01 Price: $155.00 USD

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Service Operation

The title introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis... More information

Product: BSOH01 Price: $155.00 USD

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Service Transition

Service Transition provides guidance and process activities for the transition of services in the operational business environment... More information

Product: BSTH01 Price: $155.00 USD

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Continual Service Improvement

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements... More information

Product: BCSI01 Price: $155.00 USD

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Service Design

In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures... More information

Product: BSDH01 Price: $155.00 USD

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