Ahead Technology is a world renowned IT Service Management (ITSM) organization that specializes in the provision of Corporate based ITSM training solutions

Ahead Technology is an ITSM training company providing internationally accredited, best in class and easy to follow ITSM training programs. The scope of our programs is focused on the provision of structured knowledge and discussions to successfully prepare course participants to achieve the international ITIL ® V2, ITIL V3 and ISO/IEC20000 Certificates and to apply this body of knowledge in their work environment. Our programs are comprehensive, by design, to exceed the boundaries of the conventional and currently available flavors of ITSM/ITIL ® training courses.

Ahead Technology is an EXIN and LCS Accredited Training Organization (ATO) with the mission "to improve the health of our clients IT organizations, through the provision of structured and focused ITIL ® V2, ITIL ® V3 and ISO/IEC20000 Training".

ITIL ® is a public domain framework of a comprehensive set of best and good practices of Information Technology Service Management. Developed in the late 1980's, the IT Infrastructure Library (ITIL ®) has become the worldwide de facto standard in Service Management. The revamped ITIL ® V3 has been released June 2007 by APMG promoting a service lifecycle phased approach to achieving business value, effectiveness and efficiency through the implementation and use of different service phases, namely:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Click here to download a synopsis of ITIL ® V3 (PDF file)

ITIL ® V2 or V3??? FAQ (Word file)

Our commitment is to assist our clients meeting their ITSM challenges through the provision of efficient and cost effective ITSM/ITIL ® Training Solutions.

ITIL ® provides the Framework; we provide you the knowledge as a first step toward improving your business